Before you return your CCTV you should call us at 1-866-642-2887 or 1-866-6 4 CCTVs
so we can work with you to determine if there is anything we can
do to help you over the phone. Most of our service calls can be
resolved over the phone. We have over thirteen years experience
in taking service calls.
Here are some of the things you should check first before calling.
Does the CCTV have power. Is the power cord plugged into an outlet
that works. Some houses have the top outlet connected to the wall
switch. When this is the case the light switch on the wall by
the door may be turned off and this could be the problem. Try
moving the plug and putting it into an outlet you know works.
Next make sure that all the cords are properly connected. There
are two cords connected to the monitor. The power cord and the
video cord. Check these cords to make sure they have a tight fit.
The camera's power cord may have come loose, check it. Should
all the cords check out and you still have a problem then proceed
to the next section.
There are two light bulbs under the top part of the camera. These
need to be replaced every now and then. You can call us to buy
replacement bulbs. It is possible to use your CCTV while the bulbs
are burned out and you are waiting for replacement bulbs. Just
take a table lamp and position it beside the CCTV so that the
light shines on the table that holds your reading material. The
bulbs are easily replaced. You do not need any tools. The bulbs
are pulled out of their sockets. Take your thumb and index finger,
grab the bulb and pull it toward the front of the camera. Once
the bulb is free from the socket then pull it down slightly so
that it comes out of the lamp housing. Replacing the bulbs is
done in the reverse manner.
The call we get most often is the one where the monitor has gotten
into the TV mode. Normally the monitor is in the video mode. It
is quite common to have the monitor accidentally and inadvertently
switched into the TV mode. This can happen because the buttons
on the front of the JVC monitor we use are easily pressed. Should
one of these buttons get bumped then it is possible that the monitor
is looking for a TV signal and not the signal from the camera.
Should this happen the solution is to use the remote control that
comes with the JVC monitor to reset the monitor to video mode.
Fortunately we anticipate this service issue and mark the remote
control video button with a label that says "video".
Simply point the remote control at the front of the monitor and
press the "video" button. This should reset the input
to video mode. If you don't have the remote control the the menu
function control can be used to reselect the video by highlighting
the input option in the menu then changing the mode from TV to
video.
There are two power switches on the CCTV. When you first get
your CCTV the first time you may need to turn the monitor on as
well as the camera. Since the monitor is plugged into the camera
the monitor should come on when the camera is turned on. If the
monitor does not come on when the camera is turned on you need
to check the monitor on / off button. It is located on the lower
right hand corner of the front of the JVC monitor. Press it and
see if it comes on. You will know if the camera is on by observing
the lights underneath. If they are not burned out and they come
on when the camera is powered on then the monitor should come
on as well, unless of course the monitor is turned off.
If all of this fails to correct your problem, you have called
us and we have determined that the CCTV actually needs repair.
You can send it into MagniSight for repair. You will need to call
them first at 1-800-753-4767 for a return authorization number
(RA#). Once you have the RA# then you can package the camera and
/ or monitor in their original containers using the original packing
materials. You should insure the contents and use UPS as the freight
company. If the CCTV is still under warranty (it has a two year
warranty) then MagniSight will pay the return freight. Otherwise
you will be billed for the return freight and the repair. It usually
takes about two weeks to get your CCTV repaired and returned to
you. We know how important your CCTV is to you and we do not waste
any time with the repair. We have tried to have regional repair
centers but they are always slower and cost more than doing it
at MagniSight. They are also not as competent as MagniSight because
they rarely see this type of equipment whereas MagniSight makes
the CCTVs. MagniSight has all the parts and a trained staff to
repair your CCTV. Repairs done under warranty by MagniSight are
warranted for the rest of the original warranty period.
For information on how to use your new CCTV please go to the
section Using A CCTV.
Remember, if you still have any questions, you may either
contact us via e-mail
or call customer service at 1 - 800 - 473 - 3195.
